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In this episode of the Scaling Japan Podcast, we are excited to welcome back Rochelle Kopp. She is the founder and managing principal of Japan Intercultural Consulting and serves as a independent board director at MS&AD Insurance and Lightworks Corporation. Last episode Rochelle shared her knowledge on Japanese business culture, so be sure to check that out. Today, she will be diving deeper into Japanese businesss manners.
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Links from the Guest Appearance
- Reach out to Rochelle Kopp on either LinkedIn and Twitter
- Be sure to check out Japan Intercultural Consulting
Links to Additional Resources
- Find useful resources at Japan Intercultural Consulting – Articles
Show Notes
(0:52) Rochelle Kopp’s self introduction
(2:03) Importance of understanding Japanese business manners
(3:47) ‘Kuuki yomenai’ explained
(5:35) Unacceptable business manners in Japan
(7:44) Using proper greetings
(12:51) Where to sit in a business setting
(17:12) Drinking culture in the business setting
(22:33) How to handle claims
(23:51) How to handle going over budget
(25:19) How to handle being late on deliverables
(28:40) How foreigners can communicate better in English
(31:01) Japanese communication styles
(32:17) Unique Japanese gestures
(34:09) How foreigners can communicate better in Japanese
(34:56) Ways Japanese people say no without saying no
(37:44) Talk less, listen more
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